Refund Policy Thank you for shopping at Lushan Sanctum. We take great care in selecting and preparing each of our spiritual products. This Refund Policy outlines the terms and conditions for returns and refunds. 1. Return Eligibility Window We accept returns for eligible items within **7 calendar days** of the delivery date. Returns submitted after 7 days will not be accepted. 2. Eligible & Ineligible Returns ✅ **Eligible for return:** - Items that arrive damaged, defective, or significantly different from the description ❌ **Not eligible for return:** - Change of mind, personal preference, or "energetic mismatch" - Minor variations in color, texture, or size (all natural stones and handcrafted items have unique characteristics) - Items that have been used, worn, cleansed, or altered in any way - All items marked as "Final Sale" - Custom or personalized orders 3. Return Fees All approved returns are subject to the following fees: - **15% restocking fee** to cover processing, packaging, and inventory costs - **Energetic cleansing fee** of $5.00 per item to restore the item's energetic integrity before it can be rehomed - Original shipping fees are non-refundable - Buyer is responsible for all return shipping costs 4. Return Process To initiate a return, please follow these steps: 1. Contact us at contact@lushansanctum.com within 7 days of delivery 2. Include your order number and clear photos of the item and packaging 3. Wait for our customer service team to review and approve your request 4. Once approved, we will provide you with a return shipping address 5. Ship the item back to us in its original, unopened packaging ⚠️ Important: Do not return any items without prior written approval. Unapproved returns will not be processed and will be discarded at the buyer's expense. 5. Refund Processing Once we receive and inspect your returned item, we will process your refund within 3-5 business days. Refunds will be issued to the original payment method, minus the applicable return fees. Please note that it may take an additional 5-10 business days for the refund to appear in your account. 6. Exchanges We only offer exchanges for defective or damaged items. Exchanges are subject to product availability. If the item is out of stock, we will issue a refund instead. 7. Final Sale Items All items marked as "Final Sale" are strictly non-returnable and non-refundable. This includes but is not limited to clearance items, promotional bundles, and limited edition spiritual products. 8. International Orders For international orders (North America and Southeast Asia), the same return policy applies. Any customs duties, taxes, or fees incurred during the return process are the responsibility of the buyer. 9. Contact Us If you have any questions about our Refund Policy, please contact us at: 📧 Email: contact@lushansanctum.com ⏰ Response Time: 1-2 business days